SHIPPING & RETURNS

General Shipping Information

If you have any issues or questions with your order, please contact us directly with the form below and we will be happy to help.

Shipping Options

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method Estimated delivery time
Standard 3-7 business days
Priority 2-3 business days
Expedited 1-2 business days

Payment Methods

We are happy to offer several different payment methods during checkout:

Amazon Pay
Paypal
Credit Cards (American Express, MasterCard, VISA, Discover)

Shipment Confirmation

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). You can always reference your past orders in through your personal account login.

Taxes, Duties, Customs and Fees

GreatPlate is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Taxes for your order will be calculated and displayed in the checkout cart and will vary depending on the tax jurisdiction of the applicable state.

Shipment Damages

We are not liable for any products lost or damaged during shipping. If you received your order damaged, please contact the shipment carrier. Please ensure to save all packaging materials and damaged materials before filing your claim. For more information or help regarding damaged or lost orders, you can contact us directly through the form below.

International Shipping

We currently do not offer shipment to countries outside of the United States. You may want to try our Amazon Store. It does provide fulfillment orders to some countries outside the United States.

Return Policy

Our customers are our number one priority and we want you to be happy. Please contact us directly by filling out the form below, with any product issues or concerns you may have. Returns are allowed within 30 days of purchase. Simply fill out the form below and request a Return Authorization. There is no fee to return your product. Please make sure to include your Order ID # when contacting us. Thank you!